Notice of Nondiscrimination and Accessibility Requirements

Discrimination is Against the Law

Elderhaus PACE complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Elderhaus PACE does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

Elderhaus PACE:

Provides free aids and services to people with disabilities to communicate effectively with us, such as:

• Qualified sign language interpreters
• Written information in other formats (large print, audio, accessible electronic formats, other formats)

Provides free language services to people whose primary language is not English, such as:

• Qualified interpreters
• Information written in other languages

If you need these services, contact Elderhaus PACE at (910) 343-8209, 1-800-735-2962 (TTY).

If you believe that Elderhaus PACE has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with Elderhaus Civil Rights Coordinator. You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Civil Rights Coordinator is available to help you.

Elderhaus PACE Civil Rights Coordinator

2222 S. 17th Street
Wilmington, NC 28401

(910) 343-8209 or 1 (800) 735-2962 (TTY)
(910) 343-8836 (Fax)
pace@elderhaus.com

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available here, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201

1-800-368-1019 or 800-537-7697 (TDD)

Complaint forms are available here